[{"data":1,"prerenderedAt":961},["ShallowReactive",2],{"products:polaris":3,"latest-resources":305,"normal-testimonials":871,"featured-testimonials":951},{"id":4,"title":5,"body":6,"description":10,"extension":13,"meta":14,"navigation":295,"path":296,"seo":297,"stem":303,"__hash__":304},"products\u002Fproducts\u002F3.polaris.md","Polaris",{"type":7,"value":8,"toc":9},"minimark",[],{"title":10,"searchDepth":11,"depth":11,"links":12},"",2,[],"md",{"slug":15,"archive":16,"sections":25},"polaris",{"tagline":17,"cta":18,"description":19,"video":20,"image":23},"Student Services","When the ability to triage becomes second-nature.","Polaris transforms student services by reducing operational bottlenecks and improving service efficiency across institutions by automating intake, routing and prioritization, it lowers administrative overhead while ensuring students receive timely, accurate guidance.\n",{"src":21,"title":22},"\u002Fvideos\u002Fproducts\u002Fpolaris-studentservice-product.mp4","Orion fraud intelligence dashboard",{"src":24,"alt":22},"\u002Fimages\u002Fproducts\u002Fpolaris-studentservice-product-still.jpg",[26,46,50,70,87,116,149,254,260],{"type":27,"eyebrow":28,"heading":5,"body":29,"ctas":30,"video":37,"image":39,"overviewVideo":40},"hero","Student Services Accelerator","Polaris transforms student services by reducing operational bottlenecks and improving service efficiency across institutions. By automating intake, routing, and prioritization, it lowers administrative overhead while ensuring students receive timely, accurate guidance.",[31],{"label":32,"hto":33,"color":34,"class":35,"trailingIcon":36},"Get Started","\u002Fcontact\u002F","neutral","btn-inverted","i-lucide-arrow-right",{"src":21,"title":38},"Polaris student services workspace",{"src":24,"alt":38},{"title":41,"durationLabel":42,"src":43,"poster":45},"Polaris in 60 seconds","63 sec",{"mp4":44},"\u002Fvideos\u002Fproducts\u002Fpolaris-walkthrough\u002Fpolaris-overview.mp4","\u002Fvideos\u002Fproducts\u002Fpolaris-walkthrough\u002Fpolaris-overview-poster.jpg",{"type":47,"heading":48,"body":49},"intro","\u003Cspan>Polaris\u003C\u002Fspan> intelligently classifies student requests by urgency, type, and eligibility to reduce wait times and ensure the right support path—advisor or self-service. By prioritizing high-risk needs, it keeps students on track toward successful outcomes.","This streamlined approach enhances advisor productivity, shortens resolution times, and raises overall student satisfaction. Institutions benefit from measurable improvements in service delivery, resource allocation, and student success outcomes.",{"type":51,"heading":52,"intro":53,"items":54},"problemCards","Problem","Manual, disconnected workflows are costing institutions time, consistency, and student trust.",[55,58,61,64,67],{"title":56,"body":57},"Confusing ERP Systems","Seamless ERP integration puts relevant student data directly in the review workflow—no manual lookups, no wasted steps.",{"title":59,"body":60},"Messy Intake Processes","A centralized and streamlined intake process eliminates duplicates, validates data automatically, and provides a single dashboard for accurate, real-time oversight.",{"title":62,"body":63},"Roadblocks","Automated routing rules ensure the right advisor or team is assigned instantly—including multi-advisor cases—so nothing falls through the cracks.",{"title":65,"body":66},"Endless Communication Tools","Scalable communication tools with templates, branded notifications, 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making.",{"title":143,"body":144,"tag":145},"Communication, Tracking & Resolution","Advisors communicate through branded templates, track progress in real time, and resolve or escalate cases efficiently.","Polaris: Engaged",{"title":147,"body":147},null,"Enabled",{"type":150,"eyebrow":151,"title":152,"highlight":153,"deck":154,"chapters":155,"outro":246},"walkthrough","A guided tour","From login to resolution. 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The morning huddle, automated.",{"id":175,"navLabel":176,"eyebrow":176,"title":177,"body":178,"src":179,"alt":180,"url":181,"caption":182},"polaris-automations","Automations","Rules that route, prioritize, and notify.","Build templates from incoming-email patterns and AI matches; route to the right team; set priority; trigger notifications. Toggle a rule on or off without redeploying anything — the runtime picks it up live.","\u002Fimages\u002Fproducts\u002Fpolaris-walkthrough\u002F03-automations.png","Polaris Automations screen listing rules for appointment changes, billing complaints, complaints, and data breach security alerts with toggle switches.","qa.lightleap.ai\u002Fpolaris\u002Fautomations","Ten rules. Two requests already processed. The team didn't even see them.",{"id":184,"navLabel":185,"eyebrow":185,"title":186,"body":187,"src":188,"alt":189,"url":190,"caption":191},"polaris-ai-agents","AI Agents","Personas that reply with your tone and your guardrails.","Polaris ships a library of agent templates — Emergency, Billing, Security Alert, Medical Records, Admissions Auto-Reply — each scoped to specific products, guarded by confidence thresholds, and switchable into autopilot once you trust them.","\u002Fimages\u002Fproducts\u002Fpolaris-walkthrough\u002F04-ai-agents.png","Polaris AI Agents settings showing six agent cards: Emergency Pain Response, Billing Auto-Response, Security Alert Auto-Response, Medical Records Auto-Response, and Admissions Info Auto-Reply.","qa.lightleap.ai\u002Fpolaris\u002Fsettings\u002Fai-agents","Each agent has its own skill set, tone, and confidence thresholds.",{"id":193,"navLabel":194,"eyebrow":194,"title":195,"body":196,"src":197,"alt":198,"url":199,"caption":200},"polaris-tasks","Tasks","Kanban for the work that doesn't fit a ticket.","When a request needs more than a reply — when it needs a script, a policy update, a Powerpoint — Polaris gives you a board, a list, and a roadmap so the work doesn't fall off a sticky note.","\u002Fimages\u002Fproducts\u002Fpolaris-walkthrough\u002F05-tasks.png","Polaris Tasks Kanban board with To Do, In Progress, Review, and Done columns and one task card for Create Powerpoint due May 21.","qa.lightleap.ai\u002Fpolaris\u002Ftasks","Board · List · Roadmap. Saved views, cycles, assignees, priorities.",{"id":202,"navLabel":203,"eyebrow":203,"title":204,"body":205,"src":206,"alt":207,"url":208,"caption":209},"polaris-channels","Channels","Every inbox, every line, one queue.","Email (Gmail \u002F Outlook \u002F IMAP), phone (Twilio), SMS (Twilio MessageBird), live chat, web form, WhatsApp, and a generic webhook — every channel funnels into the unified Polaris inbox so a student gets one consistent answer.","\u002Fimages\u002Fproducts\u002Fpolaris-walkthrough\u002F06-channels.png","Polaris Channels settings showing connector tiles for Email, Phone, SMS, Live Chat, Web Form, WhatsApp, and Webhook.","qa.lightleap.ai\u002Fpolaris\u002Fsettings\u002Fchannels","Seven channels. One queue. Zero \"sorry, that's the other team.\"",{"id":211,"navLabel":212,"eyebrow":212,"title":213,"body":214,"src":215,"alt":216,"url":217,"caption":218},"polaris-analytics","Analytics","Service performance, fluently.","Total requests, average response, SLA compliance, resolution rate. Slice by service, by staff, by week. Polaris turns the question \"how are we actually doing?\" into a chart you can hand a board.","\u002Fimages\u002Fproducts\u002Fpolaris-walkthrough\u002F07-analytics.png","Polaris Analytics dashboard with KPIs at the top, requests by service bar chart, staff workload bars, and a staff activity table.","qa.lightleap.ai\u002Fpolaris\u002Fsettings\u002Fanalytics","Today \u002F 7-day \u002F 30-day \u002F custom range — every metric in one breath.",{"id":220,"navLabel":221,"eyebrow":221,"title":222,"body":223,"src":224,"alt":225,"url":226,"caption":227},"polaris-sso","SSO","Sign-in policy, on your terms.","Choose SAML, OIDC, or password fallback; pin email domains so users get routed to the right tenant; require MFA for staff. Compliance starts at the door.","\u002Fimages\u002Fproducts\u002Fpolaris-walkthrough\u002F08-sso.png","Polaris Single Sign-On configuration with authentication method dropdown and email domains field.","qa.lightleap.ai\u002Fpolaris\u002Fsettings\u002Fsso","Bring your IdP. Polaris won't ask twice.",{"id":229,"navLabel":230,"eyebrow":230,"title":231,"body":232,"src":233,"alt":234,"url":235,"caption":236},"polaris-calendar","Calendar","Time-bounded work, in context.","Appointments, deadlines, follow-ups — Polaris keeps the team's clock in the same workspace as the queue. Month, Week, Day — and a one-click new event.","\u002Fimages\u002Fproducts\u002Fpolaris-walkthrough\u002F09-calendar.png","Polaris Calendar showing May 2026 in month view with the 22nd highlighted.","qa.lightleap.ai\u002Fpolaris\u002Fcalendar","Schedule, assign, and resolve — without a second tool.",{"id":238,"navLabel":239,"eyebrow":239,"title":240,"body":241,"src":242,"alt":243,"url":244,"caption":245},"polaris-settings","Settings","Eight surfaces. One place to govern them.","Team, Channels, Services, Routing Rules, Analytics, Single Sign-On, Organization, AI Agents — a settings page that doesn't make you scroll. Configure the platform without leaving the platform.","\u002Fimages\u002Fproducts\u002Fpolaris-walkthrough\u002F10-settings.png","Polaris Settings hub with eight cards: Team, Channels, Services, Routing Rules, Analytics, Single Sign-On, Organization, AI Agents.","qa.lightleap.ai\u002Fpolaris\u002Fsettings","Eight cards. 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What once took weeks of manual paperwork is now efficient, accurate, and lets our staff focus on what matters most. We’re truly happy with the results and excited to grow our partnership.\n","Clint Cowden","Assistant Superintendent\u002FVice President of Instruction & Student Services, Palo Verde College","View Related Case Study",[275,281,285,289,293],{"logoSrc":276,"logoAlt":277,"content":278,"title":279,"description":280},"\u002Fimages\u002Fpartners\u002Ffoothill-de-anza.jpg","Foothill-De Anza Community College District","The new fraud detection product doubled our ability to stop fraud, saves our teams time, and makes sure aid reaches real students...\n","Dr. Jory Hadsell","Vice Chancellor of Technology, Foothill-De Anza Colleges",{"logoSrc":276,"logoAlt":277,"content":282,"title":283,"description":284},"Lightly AI automated our student services process, saving staff time, closing equity gaps, and ensuring students get quick access to...\n","Dr. Seher Awan","President, Mission College",{"logoSrc":276,"logoAlt":277,"content":286,"title":287,"description":288},"LightLeap AI virtually eliminated our fraudulent enrollment problem overnight, giving us real students, renewed faculty trust, and renewed...\n","Dr. Jeannie Kim","President, Santiago Canyon College",{"logoSrc":276,"logoAlt":277,"content":290,"title":291,"description":292},"Donec sagittis velit eu sagittis tincidunt. 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